{"id":24637,"date":"2026-09-06T08:33:01","date_gmt":"2026-09-06T08:33:01","guid":{"rendered":"https:\/\/wpb.natidi.com\/%d0%b4%d0%be%d1%81%d1%82%d0%b0%d0%b2%d0%ba%d0%b0-%d0%b8-%d0%b3%d0%b0%d1%80%d0%b0%d0%bd%d1%86%d0%b8%d1%8f\/"},"modified":"2026-11-07T14:54:22","modified_gmt":"2026-11-07T14:54:22","slug":"warrany-and-delivery","status":"publish","type":"page","link":"https:\/\/natidi.com\/en\/warrany-and-delivery\/","title":{"rendered":"Warrany & delivery"},"content":{"rendered":"

[vc_row][vc_column]\t\t\n\t\t\t

\n\t\t\tWarrany & delivery\t\t\t<\/h2>\n\t\t<\/div>\n\t\t[vc_column_text woodmart_inline=”no” text_larger=”no”]<\/p>\n

Delivery<\/span><\/p>\n

Natidi organizes delivery of furniture and professional kitchen and bar equipment to sites throughout the country.
How we work:
1. Project specification
After approval of the offer and specification, we specify the deadline, mode of transport and delivery conditions according to the type of equipment and location. The buyer is obliged to provide access to the site for parking and unloading.
2. Organized delivery
We work with established logistics partners and specialized transport for heavy and bulky equipment.
Delivery is carried out:
– delivery is carried out after receiving confirmation of payment on Natidi’s account
– to the site
– to the customer’s warehouse
– to the entrance \/ ramp (by prior arrangement)
– delivery to the address does not include loading and unloading activities
– in case of refusal to accept the goods by the Buyer and it is returned to the Seller, subsequent transport is not provided
3. Terms
– Equipment from a warehouse: 1\u20135 working days
– Equipment on individual order \/ import: 14\u201330 working days
The exact term is confirmed in writing for each project.
4. Delivery price
The price is calculated individually and depends on:
– volume and weight
– type of transport
– address and access to the site
There are no hidden fees. Everything is included in the offer.
5. Acceptance of the equipment
The customer is obliged to provide access to the site and a person for acceptance.
We recommend checking the condition upon delivery.
Installation and commissioning
For selected categories of equipment Natidi offers:
– installation
– positioning
– assistance with commissioning
Services are negotiated separately as part of the project.
Important
Natidi is not an online store. We work on a project basis and each delivery is tailored to the specific site and its requirements.
For questions about delivery and logistics:
info@natidi.com
+359 877 789 222<\/p>\n

Warranty conditions<\/span><\/p>\n

These warranty conditions govern the procedure and scope of warranty service for professional kitchen and bar equipment supplied by Natidi, and are an integral part of each commercial offer, contract or acceptance and delivery protocol.
1. Warranty period
1.1. The warranty period begins to run from the date of delivery or from the date of installation, when the same is performed by Natidi or by a service partner expressly authorized by Natidi.
1.2. The duration of the warranty is determined by the manufacturer and is explicitly stated in the warranty card, offer or contract.
1.3. The warranty is valid only for normal operation of the equipment in accordance with the manufacturer’s technical requirements and instructions.
2. Scope of the warranty
2.1. The warranty only covers manufacturing defects and defects in materials or workmanship found during proper operation.
2.2. Warranty service consists of repair or replacement of defective parts at the discretion of the manufacturer or authorized service.
2.3. Natidi is not liable for direct or indirect losses, lost profits or interruption of business activity due to damage or service intervention.
3. Conditions for the validity of the warranty
The warranty is valid if the following conditions are simultaneously met:
– the equipment is installed, operated and maintained according to the manufacturer’s instructions
– no unauthorized repairs, modifications or interventions have been carried out
– a valid warranty card and delivery\/installation documents have been stored
– free and safe access for diagnostics and service is ensured
4. Explicit grounds for voiding the warranty
The warranty automatically lapses in the presence of any of the following circumstances:
4.1. Improper operation, overload, mechanical damage, impacts, flooding, corrosion or external influences.
4.2. Installation, dismantling or service intervention carried out by persons not expressly authorized by Natidi.
4.3. Damage caused by unstable power supply, unsuitable climatic conditions or unsuitable working environment.
4.4. Moving, dismantling, relocating or changing the initial positioning of the equipment without prior written notice and express written consent from Natidi, regardless of whether the same is moved within the same site or to another commercial site.
4.5. Lack of access for diagnostics or refusal of assistance by the customer.
5. Warranty claim procedure
5.1. The customer is obliged to notify Natidi in writing of an established defect within a reasonable time after its discovery.
5.2. Natidi reserves the right to perform initial diagnostics or to request such through an authorized service.
5.3. If it is established that the defect does not fall within the scope of the warranty, all costs for diagnostics, transport, dismantling and repair are at the expense of the customer.
6. Logistics and service
6.1. The transport of the equipment to and from the service, as well as all dismantling and reassembly activities, are not included in the warranty, unless expressly agreed otherwise.
6.2. Service times are approximate and depend on the manufacturer, the availability of spare parts and logistics.
7. Post-warranty service
After the warranty period, Natidi offers and post-warranty service, supply of spare parts and technical maintenance under a separate offer.
8. Final provisions
8.1. These warranty conditions take precedence over any oral agreements.
8.2. Natidi reserves the right to update the warranty conditions without prior notice, and the conditions valid on the date of the offer shall apply.<\/p>\n

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